FAQ

1. Do you take appointments?
   Appointments are not necessary for urgent care; you may walk in at any time and request to be seen by a doctor. We do not expect the waiting time to be very long.
   
   
   
2. What insurance do you accept?
   We accept most insurance PPO, POS and HMO. Check with your provider or contact us if you are not sure about your plan.
   
   
   
3. Do you accept other forms of payment?
   We accept cash, and credit in the form of Visa, MasterCard, American Express and Discover. We also take debit cards.
   
   
   
4. I am a patient of a HMO group, may I be seen by you?
   During the day, we will ask you to be seen by your primary care physician (PCP). If your PCP is not available, or if it is after normal working hours, we will see you and report our findings to your personal physician.
   
   
   
5. Can I call you for advice about my illness?
   To treat you properly, we would need to examine you in order to advise you on your illness.
   
   
   
6. You're closed, what should I do?
   Please call your personal physician for advice when we are not open. If you have a true medical emergency please dial 911 or go to the nearest emergency room
   
   
   
7. Do you do refills over the phone?
   In order to give you the highest quality care, the urgent care will not refill medications by phone. You will have to return to the urgent care or consult your personal physician for a refill.
   
   
   
8. What should I bring?
   Bring your insurance card and any other medical information that may be helpful to the physician assistant and physician on duty.
   
   If you do not carry a list of your current medications simply bring along all of the bottles and containers. This information will be very helpful to the doctors.
   
   
   
9. How are my medical records kept?
   We maintain electronic medical records in all our facilities that are interlinked. This means that regardless of which clinic you are seen, the provider has access to your medical records. This enables us to give you the highest quality care.
   
   
   
10. How do you maintain patient privacy?
    We adhere to HIPAA Guidelines, which is a federal law that very carefully protects your private healthcare information. It is our every intention to keep your personal information private. It is our custom to forward information and lab results from your visit to your personal physician to assist them in your care. If there some reason you do not want your record sent to your personal physician, please let us know.
    
    
    
11. I do not have a personal physician; can I use your urgent care as a primary clinic?
    We strongly recommend that you chose a primary care physician in your community that will be able to monitor and manage your ongoing medical condition. We will gladly take care of all your immediate care and urgent care needs.
    
    
    
12. Anything else?
    In respect to the staff and the patients around you, we ask you to please turn off your cell phones or talk outside if necessary.
    
    
    

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